Privacy Policy

Our Mission

SMARTPAY’s privacy policy covers the collection and use of personal information that we may collect any time you interact with us, such as when you visit our website, when you enroll in our service, or when you contact our support representatives. Please take a moment to read the following to learn more about our privacy policies. Your privacy is a priority at SMARTPAY, and we go to great lengths to protect it.

Our Commitment to Privacy

Protecting your privacy and the confidentiality of your personal information is fundamental to the way we conduct business. To us, providing you with the best customer service includes handling your personal information with great care and respect.

Your Privacy Protection is Assured

We safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

We protect the privacy of your information in compliance with the Personal Information Protection and Electronic Documents Act. Since January 1st, 2004, this Act requires every organization to obtain the consent of individuals before collecting, using or disclosing personal information in the course of commercial activity.

Integrity of Your Personal Information

You have entrusted us with your personal information that is electronically recorded and stored on bank-level secure Internet servers, and hosted in multi-million dollar data centers. The information is only accessed by authorized system administrators and support representatives to answer questions regarding your membership account and to transmit your debits and payments.

How We Protect Your Information

Our state-of-the-art security standards protect our systems and your personal information against unauthorized access or use.

Your Right to Access, Update and Correct Your Information at Anytime
At all times, you have the right to ask for access to the information in your file and request that we update your file for accuracy or correct any errors.

SMS Terms and Privacy: SMART Account Alerts

Text JOIN to 57936 to subscribe to receive account notifications from SMARTPAY. Approx 15msgs/mo, Msgs&Data Rates May Apply

Please note that you are not required to give this consent to receive SMARTPAY’s service. For Help text HELP to 57936. If you wish to withdraw your consent to receive text messages, please text STOP to 57936 at any time to opt out. To Opt back in, please text JOIN to 57936

For questions, contact us at or Call 800-481-6863.

Subscription Service available on most carriers including U.S. Cellular, AT&T, Cellular One, T-Mobile, Sprint, Boost, MetroPCS, Verizon Wireless, Alltel Wireless and Virgin Mobile. Msg&Data Rates May Apply. Requires text-enabled handset. You may cancel your subscription by texting STOP to 57936. Service will continue until customer cancels. Carriers are not responsible for delayed or undelivered messages.

SMARTPAY respects your privacy. We will not share or use your mobile number for any other purposes. We will only use the information you provide to transmit your text message. Nonetheless, we reserve the right to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. When you provide us with information in connection with SMARTPAY's service, you agree to provide accurate, complete and true information.

Serving You Better

We thank you for your business and look forward to continuing to serve you. If you have any questions or concerns, please email us at or call us at 800.481.6863.