Customer FAQs

Who is SMARTPAY?: We are a nationwide bill payment service that's been helping hundreds of thousands of people just like you pay off their loans faster, simplify budgeting and pay bills more conveniently for over 20 years.
How does it work?: We automatically debit lower loan/bill payments to match your paydays and remit payments to your lender on or before the monthly due date. Our set-it-and-forget-it plan pays down your loan faster. You'll enjoy the convenience and easier budgeting while reducing your debt faster.
Is it safe?: It's extremely safe. Electronic transactions are safer than checks. Avoid the most common source of identity theft - stolen mail. Federal Banking Laws give you up to 60 days to reverse electronic debits.
How much does it cost?: There is no upfront cost for the program. A $2.49 transaction fee is included in each debit for clients who get paid every two weeks or twice per month. If you get paid weekly, it's only $1.25 per debit. Consider the convenience, your savings on stamps, checks, your time and eliminating late fees. If you are satisfied with the program, a membership fee up to $399 is retained from your initial accelerated debits.
What bills can I pay?: You can add home loans, automobile loans, school loans, credit card payments and any other fixed monthly bills like rent and daycare for $1 per debit per bill. Click here to view a summary of SMARTPAY's fees.

It sounds too good to be true.: It's not. It's simply converting your payday schedule to the bank's collection schedule. It works because you are paying more toward your principal each year.
What if I need to cancel or change a debit date?: Call us more than 3 days (or 72 hours) before a scheduled debit.
What if I won't have enough money in my account?: Just call us, and we'll reschedule or stop your automated plan. You'll need to make payment to your lender on your own. You can stop or restart the program at any time.
What's your contact information?: Email: support@smartpay.com
Client Support: 800.481.6863